Your brand is what your customers say about you.

Brand Strategy is the process of managing that meaning

Let’s talk about your brand and how you can make it work for you

Thom Baker Brand Consultant

When we talk about a brand, it’s not the logo, or some colours we’re talking about. It’s what your audience think of your organisation. Brand strategy is about aligning what your audience thinks, with what you and your organisations culture is. You can also think of it as the external face of your business strategy – it is an integral piece of your organisation!

Developing a brand that is authentic and resonates with your customers helps make you their obvious choice with profound impacts on your business. Studies have shown, a successful brand strategy can:

  • Triple your market share
  • Increase customer loyalty
  • Increase employee satisfaction
  • Reduce marketing spend

I help you find clarity on…

Who you are

What you do

Who you do it for

Why it matters

Let’s talk about your brand

What is a branding consultant?

A branding consultant is an outside specialist who identifies the gap between how a business intends to be perceived and how it’s actually perceived by customers, then closes that gap through positioning and messaging work — not through logo design.

Most business owners don’t think about their brand until something goes wrong: a competitor wins a contract they should have had, the website gets traffic but no enquiries, a straightforward pitch turns into a price negotiation. By then, the brand has usually been the problem for longer than they realised.

The work isn’t aesthetic. A branding consultant looks at how a business is positioned relative to its competitors, where the messaging is inconsistent, and whether the visual and verbal identity are pulling in the same direction. The output is a clearer, more commercially effective version of the business — measured by whether the right clients find it easier to say yes, not by whether anything looks better.

What types of businesses benefit from brand strategy?

Any business losing deals to less-qualified competitors, getting traffic without enquiries, or struggling to hold pricing benefits from brand strategy — it applies to start-ups, growing businesses, and large organisations alike.

Brand strategy work tends to matter most for businesses in sustainable and regenerative sectors — construction, energy, agriculture, and transport — where regulation, technological change, and rising customer expectations around ethical practice make clear positioning a competitive advantage rather than a nice-to-have. A strong, well-defined brand helps these businesses stand out, communicate their impact, and position themselves as leaders in the transition to a greener future.